Return of Goods

The buyer has the right to inform the provider within 14 days of receiving the goods that he withdraws from the contract, without having to state the reason for his decision. Return of the received goods within the deadline for withdrawal from the contract is also considered as withdrawal from the purchase.
The cost borne by the buyer in connection with the withdrawal from the contract is the cost of postage for the return of goods. In the event that the buyer withdraws from the contract, he must return the received goods no later than 14 days from the notification of withdrawal to the seller. The goods must be undamaged and in the same quantity, and the packaging and labels must not be damaged.
The refund of the payment will be made by the company within 14 days of receiving notice of withdrawal from the contract.

Refund option does not apply to:
• for goods that were manufactured specifically for the customer or. was adapted to his instructions;
• for goods which, by their nature, are not eligible for return;
• for goods that have a very short shelf life or which (at the time of return) have already expired.

The cost of return shall be borne by the sender, unless otherwise agreed in writing in advance. We do not accept redemption shipments, or in this case we will charge you a refund according to the valid price list of Pošta Slovenije. We are not responsible for any costs incurred. due to conduct outside the business conditions. Products must be unused, undamaged, with all labels and in their original packaging.

Complaint form

Choose the reason for the complaint. Then click to download the file. Fill in the form and return it to our address together with the product.

Complaint Form

Form for withdrawal from the contract – download